Exchange and Returns

 

Exchange and returns:

At Babymel we pride ourselves on providing a superior level of quality across our brand portfolio. We appreciate that the customer of our brands wants to purchase with the confidence of knowing that should they experience an issue with the product, they will receive a high level of customer service and fair issue assessment.

We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:

 
Proof of Purchase:

Please ensure that proof of purchase is presented. A copy of the proof of purchase as well as full completed Return Authorisation form is required to be returned with the faulty product. Please email: info.australia@babymel.com to receive an authorisation form and details on how to return your product back to us.


Warranty:

Here at Babymel we believe in all of our products and hope you are as delighted with them as we are.

Our Babymel products are covered by a one year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear. For any manufacturing defects within this timeframe, repairs are on us (our apologies!).

Repairs/Replacements:

We will contact you with the outcome of the assessment and if a repair or replacement is issued, the repaired/replaced product will be sent back to the customer.

Please note that this policy relates to products that are faulty due to a manufacturing issue. We are unable to refund, exchange or repair products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

When returning products, please retain your proof of postage as we cannot be held responsible for goods lost in transit to us

Refund:

The below guidelines refer to products purchased at www.Babymel.com.au only.

For store purchases please contact the store where you purchased the product directly.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and packaging within 14 days of purchase date. We will issue a refund on receipt of the product(s), excluding any postage costs, or exchange the item for a different style/colour if preferred.

Please note no refunds or exchanges are offered on sales items.

Please allow up to 10 working days after we receive your package for your refund or exchange to be processed. Please note that we can only refund the card on which the original transaction was made.

Please note that Babymel's Return Policy are guidelines meant to assist you in returns process of our products and do not limit your statutory rights.

Please note that Babymel’s Return Policy are guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and do not limit you or your customers’ statutory rights

If you have any problems or questions, please contact our customer care team who will be happy to help you.  Simply call : +61 2 8347 0094 Monday – Friday between 9am and 5pm, or e-mail info.australia@babymel.com